What
is encoding scheme on the Remote Access Viewer login screen?
The encoding scheme determines the method of sending
the screen updates (from the remote computer to the local) and may
impact performance and reliability of remote access, based on the type
of screen updates. You can try the two options to see which suits you
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How
do I disconnect or logout from a Viewer session?
Click the 'Cancel' button if the remote desktop
is not displaying. If it is, then use the standard 'Close' icon (X)
on the top right corner of Windows or from the application menu, go
to File > Exit. |
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How
do I fit the Host computer's desktop within that of my local computer?
From the application menu, go to View > Scale to fit. This will size
the remote computer's desktop to fit within the local computer's window.
Note: This feature is currently not supported
for Mac Viewer. |
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My
screen has got corrupted in the middle of a Viewer session. What do
I do?
Click the 'Refresh' option on the application menu. Also, you can try
changing the encoding scheme. Click
here for details.
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My
remote computer is not available in the list of computers available
to connect. Why?
If you have recently exited a Viewer session, then the remote computer
may be unavailable for about 30 seconds. Try connecting to it (remote
computer) in a while.
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Sometimes
on Remote Access Viewer side, the progress bar hangs or errors out.
Why?
This could be because of Network / Internet connectivity issues. Cancel
the session and try again.
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Sometimes
I get a 'File Transfer permission denied: disabled or unknown user
version incompatibility' message while using the 'File Transfer' option
in the Remote Access Viewer application. Why?
You would get this message while using the 'File Transfer' option during
a remote session, if the remote computer gets logged off or is locked.
In this case, login to the remote computer and then try the 'File Transfer'
option. However, this will not work if it is logged off or locked.
The same message appears if you close the 'Remote Access Host' tray
icon, but the application continues to run in the background and attempts
transferring data using the 'File Transfer' option. In this case, double-click
on the 'Remote Access Host' desktop icon so that the tray icon appears
on the system tray. Then, use the 'File Transfer' option to transfer
files.
Note: File Transfer is currently not
supported for Mac Viewer.
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Can
I access the remote computer from a Windows machine using a web browser?
You can connect to your remote computer using any web browser for a
Windows machine. Login to your account from the RemotePC website. You
will see a list of all the available Hosts (remote) computers in your
account. Select the one that you wish to access and enter the Host
Key.
For more information, click
here.
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Can
I connect to a remote computer from my Mac machine?
Yes, with Remote Access Viewer for Mac, you can now connect remotely
to any other windows computer. Before connecting, ensure you have the
remote access host version 4.4.5 installed on the remote windows machine.
Note: File
transfer, screen scaling, remote printing and chat options are currently
not available with Remote Access Viewer for Mac.
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Which
version of Mac OS X is supported for Remote Access Viewer application?
Remote Access Viewer for Mac is currently available for Leopard and
Snow Leopard on Intel processor.
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Can
I access the remote computer from a Mac or a PC with the same RemotePC
account?
Yes, you can access the remote windows computer from any Mac or PC
with the same RemotePC account. For this ensure that you have
the remote access host version 4.4.5 installed on the remote windows
PC.
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Will
I be able to access my remote computer without any additional software
download?
Yes, you can access your remote computer without downloading
any additional software. To use this option, login to your RemotePC account
from the RemotePC website. A list of all the available Hosts (remote
computers) is displayed. Select the one that you want to access and enter
its Host key. Within seconds, you would be able to access and work on
the remote computer.
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What
is the Remote Printing feature?
The remote printing feature allows you to print files from your remote computer
(host) to a printer connected to your local computer (viewer). This feature is
available with Windows 7, Windows Server 2008, Vista, XP, 2000 and 2003 servers.
To take a printout, select the required file on the remote computer, go to the
'File' menu and click on the 'Print' option. The 'Print' screen is displayed
as below, select 'RemotePC Image Printer' and click the 'Print' button. |
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The print preview of the file is displayed on
your local computer. Once the preview of the file is displayed, select
the printer connected to your local computer (viewer) and print the
file.
For details, refer to the remote
printing section in user manual.
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Can
I access my PC remotely from my iPhone / iPad?
Yes. To access your PC remotely from your iPhone / iPad, download and
install the RemotePC host application on the remote computer (PC) and
install RemotePC from the app store on your iPhone / iPad. If you do
not have a RemotePC account, sign
up for an account at http://www.remotepc.com/.
Next, login from your iPhone / iPad and remotely access your windows
machine. |
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How
do I connect to a remote computer from my iPhone / iPad?
To connect to a remote computer; firstly connect to RemotePC from your
iPhone / iPad and select the host computer that you wish to access remotely.
Enter the host key and you will be all set to access the remote computer
desktop.
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Does
the remote access feature support all orientations on the iPhone /
iPad?
Yes, the remote access feature supports all orientations on the iPhone
/ iPad like portrait and landscape modes. |
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How do
I send keyboard inputs?
Tap on the icon  and
you will see an onscreen keyboard. Using this keyboard you can type
on the remote computer.
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How to
send ctrl-alt-del on the remote computer?
Tap on the icon  and
the ctrl-alt-del event will be sent to the remote computer.
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How to
right click on remote computer.
Go to the toolbar(bottom of the screen), tap the icon  and
then tap on the location where you want to right click.
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Is it
possible to pinch and zoom on the iPhone / iPad while using the remote
access feature?
Yes. You can use the pinch and zoom option available on the iPhone /
iPad during a remote access session.
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